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Anatolian Nile / Legal

Data Deletion

Last updated: 2 November 2026

You can ask Anatolian Nile F.Z.E to delete the personal data we hold about you at any time. This covers data from our website and quote form, and from your conversations with our WhatsApp, Facebook Messenger and Instagram accounts and our chat assistant.

1. How to request deletion

Use whichever option is easiest for you:

  1. By emailSend an email to info@anatoliannile.com with the subject “Data deletion request”. Include your full name and the phone number, WhatsApp number or email address you used with us, and tell us whether you want all of your data deleted or only part of it.
  2. In a chatSend DELETE MY DATA in the WhatsApp, Messenger or Instagram conversation you had with us. On WhatsApp our number is +249 12 378 9810.
  3. By phoneCall us on +971 54 236 9460 and ask for your data to be deleted. We will confirm your request in writing.

Deleting a conversation in your own WhatsApp, Messenger or Instagram app removes it only from your device. To delete the copy we hold, please use one of the options above.

2. What happens next

  • We confirm that we received your request within 7 days and give you a reference number.
  • To protect you, we may ask you to confirm your identity, usually by replying from the same phone number or email address you used with us.
  • We delete your data from our systems, including quote requests, messages and contact details, within 30 days, and ask the service providers who process it for us to delete it too.
  • We write to you when the deletion is complete. If we cannot delete some data, we tell you which data and why.

3. What we may need to keep

  • Records the law requires us to keep, such as invoices, customs declarations and transport documents for completed shipments, for the legally required period (generally five years). We keep them only for that purpose.
  • A short note of your request, such as your phone number marked “do not contact”, so that we do not message you again.

Carriers, customs authorities and other parties that handled a completed shipment may also hold records under their own legal obligations. We can tell you who they are on request.

4. Questions

For questions about your data, see our Privacy Policy or contact us at info@anatoliannile.com, +971 54 236 9460, Anatolian Nile F.Z.E, Office C1 1F - SF0821, Al Bustan, Ajman Free Zone, Ajman, United Arab Emirates.